Privacy Policy

Lisno India Pvt Ltd ("Lisno", "we", "our", or "us") is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it when you visit lisno.in or contact us for design and engineering services.

By using our website or submitting an inquiry, you agree to the practices described in this policy. This policy is framed in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain data collected automatically when you visit our website.

Information you provide directly:

• Full name, email address, and phone number submitted through our contact or inquiry form
• Project details, service type, and budget range you choose to share
• Email address submitted to our newsletter subscription form
• Any communications you send us via email, WhatsApp, or phone

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited, time spent on the website, and referring URLs
• IP address and approximate geographic location (city level)

We do not collect sensitive personal data such as financial account details, biometric information, or government identification numbers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your design or project inquiries and provide quotations
• To schedule consultations and manage ongoing project communication
• To send you updates about Lisno projects, services, or design insights (only if you have subscribed or consented)
• To improve our website experience based on usage patterns
• To comply with applicable legal obligations

We will never use your personal data for automated profiling, targeted advertising by third parties, or sell it to data brokers.

3. Legal Basis for Processing

Under the DPDP Act 2023, we process your personal data on the following grounds:

• Consent — when you submit a contact form or subscribe to communications, you consent to us processing your details to respond and follow up
• Legitimate Interest — to improve our website and understand how visitors engage with our services
• Contractual Necessity — to fulfil our obligations in an active design or engineering project engagement

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers — third-party tools we use to operate our website (see Section 6 below), bound by confidentiality and data processing agreements
• Professional Collaborators — architects, contractors, or vendors engaged on your specific project, only with your knowledge and in relation to that project
• Legal Obligations — if required by law, court order, or a competent government authority in India

5. Third-Party Services

Our website uses the following third-party services. Each operates under its own privacy policy:

• Google Fonts — loads typefaces for our website; Google may receive your IP address. Google Privacy Policy
• Google Maps — used to display our studio location. Embedded maps are subject to Google's Privacy Policy
• Formspree — processes contact form submissions and routes them to our inbox. Formspree Privacy Policy
• Tailwind CSS CDN — loads our styling framework; no personal data is collected by this service

We recommend reviewing the privacy policies of these third parties if you have concerns about how they handle data.

6. Cookies & Tracking

Our website uses minimal, functional cookies and does not deploy advertising or cross-site tracking cookies. Specifically:

• No analytics platforms (Google Analytics, Mixpanel, etc.) are currently active on this website
• Third-party embeds (Google Maps, Google Fonts) may set their own cookies as per their respective policies
• You can manage or disable cookies through your browser settings at any time

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Inquiry and contact form submissions are retained for up to 24 months from the date of submission, after which they are securely deleted
• Active project records are retained for the duration of the project and up to 5 years thereafter, as required for warranty and professional liability purposes
• Newsletter subscribers' data is retained until you unsubscribe

8. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

• Right to Access — request a summary of the personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data where it is no longer necessary, subject to legal retention requirements
• Right to Withdraw Consent — withdraw consent to communications or data processing at any time; withdrawal does not affect processing already carried out
• Right to Nominate — nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act
• Right to Grievance Redressal — raise a complaint with us and, if unresolved, with the Data Protection Board of India

To exercise any of these rights, please write to us at studio@lisno.in. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. These include:

• HTTPS encryption for all data transmitted through this website
• Restricted access to personal data within our organisation on a need-to-know basis
• Regular review of our data handling practices

While we take every precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals in the event of a data breach, as required by law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact & Grievance Officer

For any privacy-related queries, requests, or grievances, please contact:

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India, once operational under the DPDP Act 2023.